Help Center

Getting started is easy:

1. Sign up for a free account — you get 25 credits every month, no card required.
2. Pick a tool or workflow — a single tool, or a complete e-commerce, real estate, or photography workflow.
3. Upload your image (JPG, PNG, or WebP).
4. Process and download your result in seconds.

Upload JPG, JPEG, PNG, or WebP. Export to PNG, JPG, WebP, or AVIF.

Maximum file size depends on your plan: 10 MB on the free tier, up to 50 MB on Pro and above.

Image resolution limits depend on the operation:

• 2x upscale: Up to 64 MP input on every paid plan (8000×8000px)
• 4x upscale: Up to 16 MP on Starter, 20 MP on Pro, 25 MP on Business
• 8x upscale: Available from Starter up — 4 MP on Starter, 5 MP on Pro, 6 MP on Business
• Other AI tools: Up to your tier's general input limit (5 MP on Free, 64 MP on every paid plan)

Holding pay-as-you-go credits grants Starter-level limits (64 MP uploads, batch processing, and 8x upscaling) while the credits last, even without a subscription.

AI upscaling reconstructs real detail instead of just stretching pixels:

• 2x Upscale: 1 credit — double resolution
• 4x Upscale: 2 credits — quadruple resolution
• 8x Upscale: 3 credits — best for small or low-resolution originals

For anime, manga, and illustrations, use Upscale Anime (always 4x, 2 credits), which preserves line art and flat colors.

Use the Remove Objects or Remove Text tools:

1. Upload your image
2. Brush over what you want to remove (Remove Text can auto-detect)
3. Process — the AI fills the area from the surrounding image

Cost: 2 credits per image. Works best with simple backgrounds.

Beyond upscaling and background tools, EnhanceCraft includes:

• Denoise (1 credit) — remove grain and ISO noise
• Deblur (2 credits) — recover sharpness from motion/focus blur
• Dehaze (2 credits) — cut atmospheric haze and fog
• Old Photo Restoration (3 credits) — repair, colorize, and restore faces
• Smart Crop (1 credit) — auto-crop to any aspect ratio
• Perspective Correction (1 credit) — straighten walls and fix distortion
• Color Grading (1 credit) — match tone to a reference image
• AI Relight (3 credits) — add studio lighting without a reshoot

Yes. Chain operations and each runs on the output of the previous one — for example:

• Upscale → Face Restoration → Convert to WebP
• Remove Background → Replace Background → Compress
• Denoise → Deblur → Upscale

Credits are the sum of each operation. For common multi-step jobs, a workflow preset bundles the steps at a discounted price.

Pick by what you're producing:

• E-commerce sellers — product pipeline, ghost mannequin, studio shadows
• Real estate agents — virtual staging, sky replacement, day-to-dusk, window pull
• Photographers — denoise, deblur, upscale for print, restore faces

Use the Product Pipeline preset — it runs the whole job in one pass: background removal, 4x upscale, enhancement, centering, and marketplace formatting.

• Amazon preset: 5 credits — white background, sized to Amazon's requirements
• Shopify preset: 4 credits — clean, listing-ready output

Both are cheaper than running each step separately, and you can batch a whole catalog. See the e-commerce workflow.

The Real Estate Edit Pack (3 credits) handles standard listing fixes in one job — straighten walls, cut noise, balance color, and boost the lawn. Add window pull for blown-out windows with the Pack + Windows preset (5 credits).

You can batch a whole property shoot so every photo comes out consistent. See the real estate workflow.

Yes — disclose digitally staged or materially altered photos. Most MLS systems and real estate associations require it.

Every Virtual Staging output includes a discreet "Virtually Staged" label by default for exactly this reason. Cosmetic edits like sky replacement, day-to-dusk, and window pull change lighting and surroundings rather than the property's permanent structure, but when in doubt, note "Digitally Enhanced" in the listing.

Credits are consumed when you process images with AI tools. Standard editing tools are free.

API keys let you integrate our tools programmatically (available on Pro and above).

1. Go to Settings → API Keys
2. Create a key and give it a descriptive name
3. Copy it (shown only once)

See the API documentation to get started.

Common reasons for job failures:

• Invalid file format: use JPG, PNG, or WebP
• File too large: 10 MB on Free, up to 50 MB on Pro
• Corrupted image: re-save it in an editor and retry
• Insufficient credits: check your balance
• Temporary server error: try again in a few minutes

If it persists, contact support with your job ID.

AI processing can produce unexpected results in some cases:

• Upscaling artifacts: very low-quality sources may show invented detail
• Faces: restoration works best on frontal faces
• Background edges: complex scenes may need a touch-up
• Virtual staging / staging tools: work best on empty, well-lit rooms

Tip: start from the original, unedited image for the most believable result.

Use the REST API (available on Pro and above):

1. Create an API key in Settings → API Keys
2. Read the API documentation
3. Make authenticated requests to the endpoints

The API uses the same credit system as the web app.

API access is included on Pro and above (not on Free or Starter):

• Pro: 50 requests/min, 50,000/month, up to 10 keys
• Business: 200 requests/min, 200,000/month, up to 50 keys
• Enterprise: 10,000+/min, custom volume

Every response includes rate-limit headers showing your current status.

Yes. Send the operations for the pipeline and set the preset_type field to bill the job at the bundle price — for example marketplace-amazon or real-estate-pack. See the API docs and the integrations page.